Privacy Policy

1. Introduction

HopHop.ai is a product of ZeroX GmbH ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

ZeroX GmbH

Glogauer Straße 5/6, c/o FullNode

10999 Berlin, Germany

Email: hello@hophop.ai

3. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and other information you provide when creating an account
• Location Data: With your permission, we may collect precise or approximate location information from your device to provide route optimization and navigation features. You can disable location services through your device settings at any time
• Usage Data: Information about how you interact with our services, including access times, pages viewed, and features used
• Device Information: Browser type, operating system, device identifiers, and IP address
• Route Data: Addresses, waypoints, and routes you create or save within the Service
• Communications: Information you provide when contacting us for support or inquiries

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: Processing necessary to comply with legal requirements

5. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (hosting, analytics, payment processing)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

9. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at hello@hophop.ai.

10. Analytics

We use Simple Analytics to collect anonymous website usage statistics. Simple Analytics is a privacy-focused analytics service that:

• Does not use cookies or track individual users
• Does not collect personal data or IP addresses
• Is fully GDPR compliant without requiring cookie consent
• Stores all data in the European Union

For more information, see the Simple Analytics Privacy Policy.

11. Cookies

We may use essential cookies required for service functionality, such as maintaining your session and preferences. You can control cookies through your browser settings, but disabling essential cookies may affect service functionality.

12. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

13. Data Breach Notification

In the event of a data breach affecting your personal data, we will notify you without undue delay in accordance with GDPR requirements. We may notify you via email, in-app notification, or both, depending on the nature and severity of the breach.

14. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or in-app notification.

16. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. The competent authority for ZeroX GmbH is the Berliner Beauftragte für Datenschutz und Informationsfreiheit.

17. Contact Us

For questions about this Privacy Policy or our data practices, contact us at: hello@hophop.ai